Legal
Privacy Policy
Effective date: August 31, 2026
At Nirog Health, protecting your privacy and your health information is a responsibility we take seriously. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
When you use the Nirog Health app or website, we may collect information you provide directly, such as your name, phone number, email address, date of birth, gender, home address, and health-related information you choose to share when booking a service (doctor consultation, lab test, nursing, caregiver or ambulance service). We also collect information generated by your use of the platform, such as booking history, wallet transactions, and device information used to deliver notifications.
How We Use Your Information
We use your information to create and manage your account, process bookings and payments, connect you with vendors and service providers, send booking and appointment updates, provide customer support, and improve the safety and quality of our services. We may also use aggregated, non-identifying data to improve our platform.
Sharing Your Information
We share the minimum information necessary with doctors, nurses, caregivers, sample collectors and other vendors so they can fulfil the service you booked. We do not sell your personal information to third parties. We may share information with payment processors, cloud hosting providers, and notification services strictly to operate the platform, and when required by law.
Data Security
We use industry-standard safeguards, including encrypted connections and access controls, to protect your information from unauthorized access, alteration, or disclosure. No method of transmission or storage is completely secure, and we continuously work to improve our protections.
Your Choices
You can review and update your profile information at any time from within the app. You may request deletion of your account and associated personal data by contacting us, subject to any records we are legally required to retain (such as billing or medical records).
Children's Privacy
Nirog Health is intended for use by adults managing their own or their family's healthcare. Where a patient profile is created for a minor, it must be managed by a parent or legal guardian.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or how your data is handled, please reach out through our Contact page.